Bungie Replaces a Defective Disc It Didn’t Manufacture of a Game It Didn’t Make

The secret to good customer service is not necessarily that the customer is always right. It’s in pretending he is always right. While, of course, pointing out he may, in fact, be wrong. Politely. Here, Bungie takes one for the Halo team, despite the fact it parted ways in 2011 with the franchise it created.